The Licensing and Certification Division of the California Department of Public Health (DPH) is a state agency that helps to keep the elderly safe by monitoring and investigating complaints, as well as enforcing the laws we have established for nursing homes.
The DPH even has the power to shut down nursing home that commit egregious, systematic or continual acts of abuse and neglect against residents, consequently making it a safer place for residents to live.
Who can File a Complaint with DPH?
Anyone can file a complaint against a nursing home with DPH. The complaint does not have to be made by a resident, family or friend. Everyone is encouraged to file a complaint immediately if they witness or suspect any form of abuse or neglect.
How can you File a Complaint with DPH?
Complaints can be made in writing or by calling the DPH office that is closest to the nursing home. Click here to search for the nearest DPH office.
Before You Call or Write
Before you contact DPH, prepare as much information as possible about the event or issue. It is critical that the complaint is as detailed as possible to ensure that the proper information is collected.
The following list contains what you need to know before you call or write to DPH:
- Your Contact Information: Name, address and telephone number
- Nursing Home Information: Name, address and telephone number
- Alleged Victim Information: Name of the resident/victim
- Event/Issue Information: Detailed information including the date and time the event/issue occurred. If the issue/event occurred on multiple occasions, please note those dates and times as well. Additionally, if you know of any records that the DPH needs to be aware of, please include that information. Finally, include the names of any witnesses or staff that have seen or are aware of the issue.
What Happens Once a Complaint is Made?
After a complaint is made, the DPH will investigate it. The time table for the investigation will vary and is based on the policies of the DPH office handling the case. Very serious complaints are usually expedited.
Conclusion
It is everyone’s responsibility to report any issues of nursing home abuse or neglect to the appropriate authorities immediately. Reporting such crimes not only keeps the nursing home resident in question safe, but it can also prove to be helpful to other residents in the future.
If you or your loved ones were a victim of nursing home abuse or neglect and have already reported your complaint to the proper authorities, you may be entitled to compensation. Contact us today and let one of our Orange County Nursing Home Abuse and Neglect Attorney fight for your rights.
Additional Resources
Link to Online Complaint Form:
https://hfcis.cdph.ca.gov/LongTermCare/ConsumerComplaint.aspx
Link to Research Complaints Against Nursing Homes:
http://hfcis.cdph.ca.gov/search.aspx?st=l|1